All Passengers using the services of Kuranda Online do so under these terms & conditions as advised on the brochure and the website.

All transactions involving Kuranda Online are deemed to be made directly with the respective vendors of the products and services selected. For the booking facilities provided Kuranda Online is operated by KKAM Pty Ltd trading as Kuranda Online in Queensland and as Kuranda.au.com we shall not be involved in any claim or dispute or be liable for any loss or damage that may arise in relation to such operations & transactions.

Validity of the current brochure & website pricing is only for travel until 31/3/2007, pricing for travel between 1 April 2007 and  31 March 2008 is available from the company upon request.

Payment Methods - Payment can be made by Cash, AU$ Travellers Cheque, Visa, Bankcard of Mastercard. AMEX cards will attract a 4% surcharge for processing, non-refundable in case of trip cancellation.

Cancellation Policy  - cancellations made greater than 24 hours before travel may be made without penalty,  a full refund will be guaranteed if the booking is cancelled greater than 24 hours before travel (as logged in our system audit and meaning earlier than 04:00am the day before)  And/Or or if we the operator cancel due to weather conditions.

Cancellations and "no shows" less than 24 hours prior to travel may attract a 100% cancellation fee (no refund) at Hot Air's discretion.

Payment Processing & refund - Payment will be taken upon receipt of the details on our secure sever, this will confirm your booking and seat.  A full refund of a prepaid booking will be guaranteed if you cancel your booking greater than 24 hours before travel (as logged in our system audit and meaning earlier than 04:00am the day before) .  Our phone reservations operate 24x7  

Also a full refund of a prepaid booking will be guaranteed if we the tour operator cancel due to weather conditions.   Credit card charges will appear on your statement as "Beachsand Pty Ltd Cairns"

Credit Card declined ? If your credit card payment cannot be authorised by us earlier than 7 days prior to travel, our system will automatically cancel your reservation, because you may already be travelling we cannot guarantee that we are able to contact you in this case, but will make every effort to do so.  You will know we have authorised your payment because you will have a Booking confirmation reference number from us.

Disabled passengers should check with the company directly before travel for safety reasons

Those persons diving the day before ballooning travel should check with a qualified divemaster regarding their ballooning journey.

Some tours may have an additional levy applicable, for Reef Tax to enter the great Barrier Reef Marine park, and National Parks levy for rafting or for ballooning a compulsory, additional Civil Aviation Insurance levy applies to all passengers regardless of age and is normally collected on the day of travel during breakfast. This levy may vary from time to time at the discretion of the company but will be contracted at the time a booking is taken from you.. The currently prevailing rate twenty Australian dollars.

Childrens' Ages - Normally up to an including the age of 13 will be treated as a child and age 14 and above will be treated as an adult fare. Some tours have a minimum age for travel - for rafting this is age 13, for ballooning the minimum acceptable for children to travel on the balloons is age FIVE and above, for safety and enjoyment reasons.

Cancellations - made greater than 24 hours before travel may be made without penalty. Day of travel may be moved without penalty up to 6pm the night before travel.

Days of Operation - Kuranda Online operates daily, all year around with the exception of New Years Day Christmas Day  - some of the tours may not operate on particular day eg Christmas Day or New Years day, this will normally be stated on the relevant itinerary page but we will advise you in any case when making a booking.

Aviation Insurance in Australia is governed by the Civil Aviation (Carriers' Liability) Act 1964 (Qld) Further details may be found at the Civil Aviation Safety Authority (CASA) site and in particular here.

Kuranda Online does not warrant the accuracy, completeness, suitability or reliability of any information, service or product listed at Kuranda Online.

Under no circumstances, including negligence, shall Kuranda Online be liable for any loss, claim, or any direct, indirect, incidental, special or consequential damages (including but not limited to lost profits or lost savings) which arises out of or is in any way connected with the use of any information, any listing of any data at Kuranda Online or any delay or inability to use this web site whether based on tort, contract, strict liability or otherwise.

Jurisdiction In states or jurisdictions where exclusion or limitation of liability for direct or consequential or incidental damages are not allowed, Kuranda Online's liability shall be limited to the greatest extent as may be permitted by law and all use is governed by the prevailing law in Queensland, Australia and this is implicitly acknowledged. 

This web site may contain links to other sites maintained by third parties. Kuranda Online is not responsible for and does not operate or control any information or services provided on such third party sites. The links are provided solely for convenience and do not constitute an endorsement by Kuranda Online.

Kuranda Online reserves the right to revise the terms and conditions contained herein. Visitors to the site shall be responsible for reviewing such terms and conditions regularly and the continued use of the web site following changes made shall constitute acceptance of such amended terms and conditions.

The compilation of the information contained herein is the copyrighted work of Kuranda Online and may not be modified, copied, distributed, transmitted, displayed, reproduced, published, licensed, used to create derivative works from, transferred, or any information, services or products obtained from this web site sold without the express written consent of Kuranda Online, and where necessary, other information providers. Travel Agents selling Kuranda Online product are explicitly allowed to use the material in their promotion of Australia, Queensland, cairns and Kuranda Online directly by downloading from this site. 

Product and company names mentioned herein may be the trade-marks or registered trade marks of their respective owners.

Please indicate acceptance of the above terms and conditions by proceeding to use the Services of Kuranda Online, otherwise, please terminate use now.